Frequently Asked Questions: (click on your "Q" to get an "A") What forms of payment do you accept? How can I make sure your site is secure? How can I receive a discount on AlwaysUrban.com clothing? How do you determine shipping rates? Is international shipping available? Is expedited shipping available? How do I purchase a gift code? I lost a gift code, what do I do? How do I use a discount code? Can I use multiple discount codes? Can I use a discount code with a gift code? I placed an order, but received no order confirmation email! I need to change my order! I need to cancel my order! What if the carrier has determined my package to be undeliverable? I haven't received my order yet! I only received part of my order! How should I pack and send my returned items? Has my return been processed? What are the advantages of receiving the newsletter? How do I remove myself from your email list? What is drop-shipping? What is AlwaysUrban.com's shipping policy? All orders will be processed and shipped within 2 full business days. In the event that an item is backordered, we will contact you with an estimated delivery time. We do not ship internationally. We do not ship to P.O. Boxes. Some of our orders are sent in separate shipments. We only ship in multiple packages in order to fulfill your order as quickly as possible, or to ensure that we offer you the greatest selection possible. What forms of payment do you accept? We accept all major credit cards. How can I make sure your site is secure? A third-party credit card processing company handles all our merchant transactions. This means that your credit card information is encrypted with their high-tech software and sent directly to the processor. We work with some of the top-level payment processing companies in the world, and we are committed to data security. See http://usaepay.com/security.htm Additionally our website's security is tested every day by these leading Internet security firms: (click any image for more details) How can I receive a discount on AlwaysUrban.com clothing? If you sign up for AlwaysUrban.com's monthly newsletter you will always be up to date on what is going on at AlwaysUrban.com, and you will get 25% off all of our house brand clothing for as long as you are signed up! Sign up How do you determine shipping rates? You will be charged shipping and handling rates that are determined by the weight of your package, the zip code the package will be shipped to, and the method of shipping you select. All shipping costs are based on real-time information we receive from the individual carriers. Is international shipping available? At this time, we only ship to addresses inside the United States. We don't want to deny anyone his or her right to nice gear, so we will be working to bring our selection of the best urban fashion to your doorstep in the near future. Is expedited shipping available? At this time we offer ground shipping from UPS. If you don't think this is fast enough for your order, give us a call and we'll work to get your order expedited. How do I purchase a gift code? Gift codes are purchased just like any other product. Add the gift code to your shopping cart in the amount desired and follow our normal checkout procedure. Your gift code will be delivered to your email address automatically. How do I use a gift code? On the "View Cart" screen there is a field titled "Apply Discount or Gift Code." Just plug the code you want to use in that field and click "GO", when you checkout make sure the code is applied to your total on the billing information screen. I lost a gift code! Email us your name, the amount, and the date you purchased it, and we will check our files and contact you with your code. How do I use a discount code? On the "View Cart" screen there is a field titled "Apply Discount or Gift Code." Just plug the code you want to use in that field and click "GO", when you checkout make sure the code is applied to your total on the billing information screen. Can I use multiple discount codes? No, only one discount code can be applied to any order. Can I use a discount code with a gift code? Absolutely. Simply enter each code one at a time and proceed to the checkout process. Make sure the code is applied to your total on the billing information screen. I placed an order, but received no order confirmation email! Email us at customerservice@alwaysurban.com. Please include your name, the date on which you placed the order, and a valid email and phone number. We will contact you with your order number. I need to change my order! If your order is still in the processing phase we can make any changes you need. Please email us immediately at customerservice@alwaysurban.com, or call us toll free at 1-773-388-8836. I need to cancel my order! If your order is still in the processing phase we can cancel it for you. Please email us immediately at customerservice@alwaysurban.com, or call us toll free at 1-773-388-8836. What if the carrier has determined my package to be undeliverable? Contact the carrier directly. Using your tracking information you can resolve the problem directly with the carrier. I haven't received my order yet! If you have an AlwaysUrban.com user name you can log in and check the progress of your order here. I only received part of my order! Sometimes orders from our website are sent from different warehouses at no extra charge to you. Other shipments will be coming, if you feel an error has been made please email us. If you have an AlwaysUrban.com user name you can log in and check the progress of your order here. How should I pack and send my returned items? Please use the original packaging to return your items. It's the right size and it saves materials! Has my return been processed? Check your email. You can expect to receive your AlwaysUrban.com gift code within 5-10 business days after we receive your return. In cases where the charge is to be refunded to your credit card, you can expect your refund to appear on your account within 1-2 billing cycles after we receive your return. Please contact us at customerservice@alwaysurban.com. What are the advantages of receiving the newsletter? Every time we send out the newsletter we will include a super secret discount code. They be a wussy codes either! Every email we send will include discount codes for 10-30% off specific products or even entire brands. The newsletter will keep you updated on what is new, what kicks ass, and what is on sale at AlwaysUrban.com. We'll also give you the lowdown on all the cool stuff that we don't sell, because we encourage you to buy stuff that isn't on AlwaysUrban.com. Otherwise, you wouldn't have any, lawn darts, feather dusters, scented candles, commemorative plates or manila folders. See, there is tons of cool shit we don't sell. How do I remove myself from your email list? All of our marketing emails are CAN-SPAM compliant and thus contain an opt-out link within the email. I just used “thus” in a sentence, no wonder you want out. At the bottom of our emails you will always see: "To unsubscribe from our database please click here." Just click there and you can opt-out, but never forget that you were once the wind beneath our wings. What is drop-shipping? In order to offer our customers the greatest selection possible some of our inventory is shipped from outside our Chicago warehouse. We feel that drop shipping enhances our customer's experience; otherwise it would not be offered.